The team will raise repair orders, source repair workshops and liaise on findings and quotations to expedite the repair process. It also conducts in-house repairs according to best practices in order to enhance component reliability and performance.

The company’s comprehensive engineering and repair management services also cover evaluation and warranty administration, as well as technical records and tracking. In the hands of HAECO ITM’s professional team, repair orders, component repair cycles and retrofit programmes are managed quickly and cost efficiently. Warranty rights are also exercised on behalf of customers, and workshop reports are provided upon the delivery of serviceable parts.

HAECO ITM provides inventory support with components available at guaranteed service levels. Unserviceable items are repaired at the HAECO Repair Workshop or MRO/OEM repair workshops and stored at HAECO ITM’s pool after repair to ensure sufficient inventory levels at all times. For added convenience, the company also supports the advance exchange and replenishment of serviceable components at the customer’s main base.

Through inventory pooling, customers can trade the substantial carrying costs of owning inventory — such as obsolescence, administration and warehousing — for just a pooling fee. This reduces the customer’s fixed capital and allows for investment in other areas of the business.

HAECO ITM offers comprehensive loan and exchange services covering components for various types of aircraft. Customers can borrow components under their chosen loan term and return condition. There are no administration or cancellation fees, and the exchange fee is as low as 5% of the catalogue list price.

AOG is a serious issue for any airline, and HAECO ITM’s 24/7 AOG support can help minimise the impact. Components and spares are available to meet round-the-clock recovery and world-wide logistics needs including critical deliveries and component shipments. Its extensive inventory pool is located at Hong Kong International Airport, where the excellent connectivity allows a prompt response to customers’ requests for emergency spares.

In addition to managing asset procurement and surplus disposal, HAECO ITM’s Asset Management and Trading specialists offer a range of component trading solutions including sales, consignment management, and component loan and exchange services. This includes marketing and trading inventory on behalf of customers, accompanied by technical advice on maximising returns. Component trading is a good option for airline customers who have a surplus stock of components.

HAECO ITM is actively participating in the component trading market, increasing inventory stock turns and supporting customers through inventory acquisition and sales.